Help Center

The Help Center is designed to help you use our online store and learn a little more about Bounty Hunter Rare Wine & Provisions. You can browse the topics below for answers to some commonly asked questions and view our policies online.

FAQ

Contact Us

» Toll Free Number

» How do I contact you?

Shipping Information

» When will I receive my order?

» How are shipping rates calculated?

» What is a default shipping address?

» Will I need to sign for my package?

» How do I change my shipping address?

» What about insurance?

» Do you ship internationally?

» Can I expedite a shipment?

» Can I have multiple shipping addresses?

Order Status

» How do I cancel an order?

» My order never arrived, what do I do?

» How do I correct an error on my order?

» How do I check the status of my order?

Payment Options

» What are my payment options?

» Can I have multiple billing addresses?

» When will my credit card be charged?

Registration

» How do I update my personal information?

» Can I place orders without registering?

» I forgot my password, what do I do?

» Why does my old password no longer work?

Return Policy

» How long will it take to process?

Terms of Use

» Terms of Use

Promotion Codes

» Promotion Codes

Ordering

» Is the ordering process secure?

» What about shipping?

» What guarantees do you have?

» What payment methods do you accept?

» Can I track my order online?

» What about taxes?

» How can I remove an item?

» How do I add items to my cart?

» How do I check out?

» What is a mixed case?

Privacy & Security

Your Privacy

» Details of our Privacy Policy

» Opt In, Opt Out

Your Security

» Questions about our Security Policies?

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800-943-9463

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Shipping & Tracking

Customer Care

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Catalogs

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Do you have a question about your order status, a return, or a purchase you are considering? We're here to help.
Click to Chat with a customer care agent, Email Us or call us toll free at 800-943-9463.

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Suggestion Box

Tell us what new brands or products you'd like to see, or how we can improve the shopping experience for your next visit. Please note: We are unable to respond to most comments due to the volume, but we do read them all.

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Shipping State
We're sorry, but currently your state does not allow consumer-direct ground shipments. Storage options may be available but all inquiries must be conducted by telephone (800.943.9463), e-mail info@bountyhunterwine.com or in person. Bounty Hunter Wine Scouts and customer service staff are available from 7AM-6PM (PDT), Monday-Friday and 10AM-4PM on Saturday. Click Here to browse our provisions.
CLICK TO CONTINUE We will call to verify your order. Your wine will be shipped on your behalf via a trusted third party and they may charge your shipping costs seperately. Legal Mumbo Jumbo... We make no representation to the legal rights of anyone to ship or import wines into any state outside California. All alcholic beverages are sold in California and title passes to the buyer in their state. The buyer is solely responsible for shipment of alcholic beverages. By placing an order, you authorize us to act on your behalf to engage a common carrier to deliver your order to you. Alcholic beverages may be sold and delivered to persons who are at least 21 years old. In placing your order, you represent to us that you are at least 21 years of age and the person to whom delivery will be made is at least 21 years old. When your alcholic beverages are delivered, the person receiveing the delivery will be required to show identification that he or she is at least 21 years old. We reserve the right to correct all pricing errors.
Click here to continue. Direct Wine shipments are permitted to your state Have fun shopping!
CLICK TO CONTINUE Legal Mumbo Jumbo... We make no representation to the legal rights of anyone to ship or import wines into any state outside California. All alcholic beverages are sold in California and title passes to the buyer in their state. The buyer is solely responsible for shipment of alcholic beverages. By placing an order, you authorize us to act on your behalf to engage a common carrier to deliver your order to you. Alcholic beverages may be sold and delivered to persons who are at least 21 years old. In placing your order, you represent to us that you are at least 21 years of age and the person to whom delivery will be made is at least 21 years old. When your alcholic beverages are delivered, the person receiveing the delivery will be required to show identification that he or she is at least 21 years old. We reserve the right to correct all pricing errors.